At Abuga’s Organic Bar, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help with straightforward refund and return options.
1. Returns
You have 30 days to return an item from the date you received it. To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition that you received it.
- Proof of purchase (receipt or order confirmation) is required for all returns.
Please note, for hygiene reasons, personal care products such as opened soaps and oils cannot be returned.
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund:
- If approved, a refund will be processed within 7 business days to your original method of payment.
- If rejected, we will notify you with the reason for the rejection, and the product will be returned to you.
Note: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted unless the return is due to our error (e.g., wrong item sent).
3. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange your item for the same or a different product, please contact us at [email protected] within 7 days of receiving your order.
4. Return Shipping
To return your product, please contact us at [email protected] to receive return instructions. You will be responsible for paying the return shipping costs, except in cases where the item is faulty or incorrect.
5. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Discounted or clearance items
- Opened soaps, oils, or other personal care products, unless they are defective or damaged.
6. Late or Missing Refunds
If you haven’t received a refund after 7 business days:
- First, check your bank account again.
- Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
- If you’ve done this and still have not received your refund, please contact us at [email protected].
7. Changes to This Policy
We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated effective date.
For any questions regarding our refund and returns policy, please contact us at [email protected].
Effective Date: September 30, 2024.